Terms of Service
The current terms of service for R Squared Digital Marketing, carried over from the existing site. If anything here is unclear, call 407-901-3113.
Terms of Service | R Squared Digital Marketing
Last updated: October 4, 2026
R Squared Digital Marketing, LLC (“R Squared,” “we,” “our,” or “us”) is a Florida-based digital marketing agency
providing website design, SEO, CRM, automation, and related digital marketing services (collectively, the “Services”).
By accessing our website, purchasing, subscribing to, or using any of our Services, software, platforms, or materials
(collectively, the “Materials”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”).
If you do not agree to these Terms, you must immediately discontinue all use of our website, Services, and Materials.
2. Ownership and Use of Materials
This website and all associated content, including but not limited to text, designs, code, graphics, interfaces, data,
and documentation, are owned by R Squared or its licensors and are protected by U.S. and international copyright,
trademark, and intellectual property laws.
Except as expressly permitted in these Terms or in a separate written agreement with us, you may not:
Copy, reproduce, modify, distribute, republish, or create derivative works from any R Squared Materials
Reverse engineer, decompile, or attempt to extract source code from our platforms or tools
Remove or alter any copyright, trademark, or proprietary notices
Theme Files, Templates, and Design Assets
exclusive ownership
of all website theme files, design frameworks, proprietary
templates, scripts, modules, and creative design files used to build or render your website, landing pages, or
CRM-connected assets (the “Design Assets”).
These Design Assets are
and may not be migrated, copied, reused, resold, or
modified outside of R Squared’s environment or proprietary CRM, even if your service is cancelled.
You may not request or require R Squared to provide theme files, source code, proprietary templates, or CRM-connected
design frameworks for use with another agency, platform, or provider.
Upon full and final payment of all amounts due under your agreement:
you provided (such as your logos, brand assets, text, photos, and videos)
and any custom content created specifically for you under your project scope (for example copywriting, custom graphics),
subject to any third-party licensing restrictions.
R Squared retains the right to reuse or modify design frameworks, templates, code snippets, or strategies across other
projects and clients.
We reserve the right to display non-confidential portions of your project in our portfolio and marketing materials unless
otherwise agreed in writing.
3. Limited License to Use the Website
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and publicly
available Materials solely for your own informational or internal business purposes, provided that you:
Do not interfere with or attempt to circumvent any security features
Do not use the website for any unlawful or prohibited purpose
Do not scrape, harvest, or systematically copy large portions of the site without our written permission
4. Third-Party Content, Tools, and Integrations
Our Services may involve or link to third-party tools, plugins, platforms, and APIs (including but not limited to WordPress
plugins, CRMs, analytics tools, email and SMS gateways, and other integrations).
Use of any third-party services is governed by those third parties’ own terms and policies.
R Squared does not control, endorse, or guarantee the accuracy, availability, or performance of third-party services and
is not liable for any failures, outages, or changes to those services.
If a third-party provider discontinues, changes, or suspends its service, your remedy is limited to adjusting or
replacing that integration, which may incur additional fees.
5. Accounts and Access
To use certain Services, you may be required to create an account or grant us access to your existing platforms.
Provide accurate and complete information
Maintain the confidentiality of your login credentials
Notify us promptly of any unauthorized access or suspected breach
You are responsible for all activities that occur under your account or through access you authorize.
6. Client Responsibilities
Provide all necessary information, content, approvals, and access needed for us to perform the Services
Respond to requests for feedback, materials, and approvals in a timely manner
Ensure that any content you provide does not infringe the rights of third parties and complies with applicable laws
Delays in providing needed content or approvals may delay project timelines and do not relieve you of payment obligations.
7. Fees, Billing, and Payment Terms
All fees, pricing, and payment schedules will be outlined in your proposal, order form, invoice, or agreement.
Unless otherwise stated in writing, all fees are due in U.S. dollars and are
except as expressly stated in these Terms.
We may require upfront payment, deposits, or retainers before beginning work.
7.2 Recurring Billing
For subscriptions (for example SEO retainers, hosting, CRM and automation access, support plans, or other recurring Services):
You authorize R Squared (or our payment processor) to automatically charge your chosen payment method on the designated
billing dates (monthly, quarterly, annually, or as specified).
If a payment attempt is declined, we may retry the charge and contact you for updated payment information.
We reserve the right to suspend or terminate Services for non-payment.
If an invoice is not paid when due
We may pause Services (including hosting, CRM access, campaigns, and support) until your account is brought current.
We may charge a late fee as permitted by law and require future payments in advance.
8. Recurring Services, Cancellation, and Refund Policy
2-Week Notice and No-Refund Protection
This section outlines the cancellation and refund policies for all recurring Services. Please read carefully, as these
terms are designed to protect both parties and ensure fair business practices.
8.1 Automatic Renewals
All subscription-based or recurring Services (including but not limited to SEO retainers, website and hosting plans,
CRM licenses, automation services, social media management, Google Ads management, and support packages)
renew automatically
on their billing cycle unless cancelled in accordance with these Terms.
By subscribing to any recurring Service, you acknowledge and agree that:
Your subscription will continue indefinitely until you provide proper cancellation notice
We will automatically charge your designated payment method on each billing date
You are responsible for ensuring your payment method remains valid and up-to-date
Failure to provide timely cancellation notice will result in charges for the upcoming billing period
8.2 Required Cancellation Notice (14 Calendar Days Minimum)
To cancel any recurring Service, you must provide written notice at least fourteen (14) calendar days before
your next scheduled billing date.
This notice period is required to allow us to properly schedule resources,
adjust workflows, and ensure a smooth transition.
To cancel a recurring Service, you must
Send a written cancellation request via email to
info@rsquared.marketing
Include in your email
Your full name and business name (if applicable)
The specific Service(s) you wish to cancel
Your account identifier or invoice number
The date you are sending the cancellation request
Ensure your email is sent
at least 14 calendar days
before your next scheduled billing date
When Cancellation Takes Effect
Your cancellation is not considered effective until
We receive your written email at
info@rsquared.marketing
We confirm receipt, typically via email reply within 2-3 business days (confirmation is for your records only;
receipt of your email is what matters)
Cancellation requests sent via phone, text message, social media, or any method other than
email to info@rsquared.marketing are not considered valid. Only written email requests to the designated address will
Late Cancellation Notice
If your cancellation notice is received
less than 14 calendar days
before your next billing date,
you acknowledge and agree that
The upcoming billing will still be processed
and is fully owed and non-refundable, regardless of
when you send the cancellation notice
Your Service will remain active through the end of the next billing period, after which cancellation will take effect
You will continue to have access to all Services and features until the end of that billing period
No prorated refunds or credits will be issued for any portion of that billing cycle
If your billing date is the 15th of each month and you send a cancellation email on the
5th (10 days before billing), your cancellation will take effect after the 15th, and you will be charged for the full
month beginning on the 15th. To avoid the charge, you would need to send your cancellation email no later than the
1st of the month (14 days before the 15th).
8.3 No-Refund Protection Policy
All fees billed for recurring Services are non-refundable once the billing cycle has begun.
policy protects our scheduling, labor commitments, infrastructure costs, and ensures we can maintain consistent
service quality for all clients.
Once a billing cycle has been charged, you are not entitled to a refund, even if:
You cancel your Service shortly after being billed
You choose not to use the Service during that billing period
You experience technical issues (we will work to resolve issues, but this does not entitle you to a refund)
You are dissatisfied with results (see Section 12 regarding disclaimers about marketing results)
You request cancellation after the billing has already occurred
You believe you provided cancellation notice but it was not received or processed in time
Non-Refundable Items
The following are explicitly non-refundable
Partial billing periods
If you cancel mid-cycle, you are not entitled to a refund for the
unused portion of that billing period
Unused service time
If you do not fully utilize your Service during a billing period, no refund
or credit will be issued
Unused credits or features
Any unused credits, ad spend allocations, or service features do not
entitle you to refunds or credits
Setup and onboarding fees
One-time setup, onboarding, or implementation fees are non-refundable
once work has commenced (see Section 8.4)
Third-party costs
Any fees we pay to third parties on your behalf (advertising spend, software
licenses, etc.) are non-refundable
Your Acknowledgment
By continuing your subscription and not providing timely written notice as outlined in Section 8.2, you acknowledge
You remain responsible for full payment of the upcoming billing cycle, regardless of when you decide to cancel
not entitled to a refund
for any portion of that billing cycle, even if you choose to
discontinue use immediately after being charged
The 14-day notice requirement is a material term of your agreement, and failure to comply does not create a right
You understand that our Services require advance planning, resource allocation, and infrastructure commitments that
cannot be immediately reversed upon cancellation
Refunds may only be issued in the following limited circumstances, and only at our sole discretion:
If we make an error in billing (e.g., charging the wrong amount, double-charging),
we will correct the error and issue appropriate refunds or credits
If we are unable to provide the Service due to our own technical failure or
negligence for an extended period (30+ consecutive days), we may offer a prorated credit or refund at our
Written agreement
Any refund must be explicitly agreed to in writing and signed by an authorized
representative of R Squared
Disputes with payment processors or chargebacks do not override these Terms. If you initiate a
chargeback or dispute, we reserve the right to immediately suspend or terminate all Services and pursue collection of
all amounts owed, including any fees incurred.
8.4 Project-Based and Setup Fees
One-time fees, onboarding fees, setup fees, and design and development fees are
once work has commenced.
Any custom agreements regarding refunds must be in writing and signed by R Squared.
8.5 Service Pauses
At our discretion, and only where specifically agreed in writing, we may allow a temporary pause to a recurring Service.
Does not guarantee the same pricing or terms upon resumption
Does not refund prior charges unless explicitly stated in writing
9. Non-Transferability of Website Designs and CRM-Connected Assets
Because our websites and designs are tightly integrated with our proprietary CRM and internal systems:
No Transfer of Themes or Frameworks
Website themes, templates, layouts, design frameworks, and CRM-connected components created by R Squared are
proprietary and may not be transferred to another platform, provider, or hosting environment.
No Migration of Proprietary CRM Websites
Websites and funnels built within our CRM or proprietary system remain in that environment.
If you cancel Services, your access may be removed or downgraded, and you are not entitled to export or receive the
underlying theme files, templates, or CRM-specific configurations.
Content Export Only
You may request a copy of your original content (text, images, logo files you provided) in a reasonable format.
However, this does not include our proprietary frameworks, backend configuration, automations, workflows, or
10. Changes to Services
We reserve the right to
Modify or update our Services, features, tools, or pricing
Discontinue or replace legacy plans, integrations, or offerings
If we materially change or discontinue a Service you are actively using, we will use reasonable efforts to notify you
in advance, and may offer migration paths or alternatives where possible.