Review generation

Reviews are asked for, not hoped for. The work is asking the right customer at the right moment, every time.

Ask at the moment of satisfaction

The best moment to ask is the minute the job is finished and the customer is happy: the leak is fixed, the room looks right, the car is loaded. Waiting a week turns a warm ask into an awkward one.

With a request sent automatically when a job is marked complete, nobody has to remember, and the customer gets a one-tap link straight to the right page.

Volume and pace

Competing in the map pack usually means having a comparable number of reviews to the businesses already there, and having them arrive steadily rather than in one burst. We pace the requests so the profile looks like a business that is consistently busy.

Making it easy to say yes

One tap, no login, no form. The shorter the path between the request and the review, the more reviews arrive. We test the flow on a phone before it goes live.

What we do not do

No buying reviews, no writing them on behalf of customers, no incentives in exchange for a rating, and no filtering to only happy customers. Those tactics are against Google's policies and they put the profile at risk.

Making the ask part of the job

The request is triggered when the job is marked complete, so it happens whether or not anyone remembers. That is the difference between a business with forty reviews and one with four hundred, and it is almost entirely about consistency rather than effort.

For the customer it is one tap. No account, no form, no search for your listing.

What to do with a quiet month

If reviews slow down, the usual cause is that fewer jobs were asked about rather than that customers were unhappy. We check the request flow, the timing and the link, and we look at whether the wrong link is being sent.

By Eddie Roman, Founder, R Squared. Eddie owns R Squared and works on every account himself, with 20+ years in marketing for local businesses. More about Eddie.

What it costs, and the next step

Starting at $199/mo

Reputation Management is run by one small team, with the HighLevel CRM included and no long lock-in. If this is the piece you need, it can be added to the Reputation Management work on its own.

Get the free 20-point audit Call 407-901-3113

Common questions

Can we ask only happy customers?

You can ask everyone, and people decide what to say. Selectively filtering to only the happy ones breaches Google's policies, so we do not build it that way.

How many reviews should we aim for?

That depends on your market and your competitors. We look at who is ranking and set the target from what is actually there.